Return and exchange policy
1. Return After Inspection
a. You can return the scarf after checking the items with the same courier. Delivery fees for return are the responsibility of customers
2. Full Refund for Damaged Items
a. If the items are damaged during our fabrication process, you are entitled to a full exchange for your items.
3. Exchange Policy
a. Exchanges can be made within 2-4 days of receiving the item.
b. Delivery fees for exchanges are the responsibility of the customer.
Washing Policy
1. Preparation:
a. Fill a basin or sink with cold water.
b. Add a small amount of softness gel (fabric softener or a gentle detergent designed for delicate fabrics) to the water. Mix it well.
2. Washing:
a. Submerge the chiffon scarf in the water.
b. Gently agitate the scarf by swishing it around in the water for a few minutes. Avoid rubbing or scrubbing the fabric, as this can cause damage.
3. Rinsing:
a. Drain the soapy water and refill the basin with clean, cold water.
b. Swish the scarf in the clean water to rinse out any remaining soap.
4. Drying:
a. Carefully lift the scarf out of the water and gently squeeze out excess water. Do not wring or twist the fabric. . Reshape the scarf as needed and allow it to air dry completely, away from direct sunlight and heat sources.
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